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Business Management Information
People Are Our Most Important Asset!
How many times have you heard or uttered this phrase in the last 5 years or so. As a "reformed accountant" this phrase makes me cringe more than any other business euphemism being espoused today.
The Ivory Tower Syndrome
"His cardinal mistake is that he isolates himself, and allows nobody to see him; and by which he does not know what is going on in the very matter he is dealing with. - Abraham Lincoln on his reason for relieving Gen. John C Fremont of his Missouri command. (September 1861)
The Communications Myth
Living in the 21st Century is truly marvelous, isn't it? We live in a world of instant communications where everything we need to know is right at our fingertips. The moment anything of significance occurs it is instantly transferred around the globe making us the most well informed generation in the history of the world.
The Truth About Performance Reviews
Now that it is January, many of you are putting together, or have just finished putting together your annual Performance Appraisals for your staff. Feedback on performance is certainly one of the most critical aspects of personnel development and one that deserves to be taken very seriously. But after 25 years of managing people I am going to finally confess how I feel about the whole process.
The Truth?
The pure and simple truth is rarely pure and never simple. Oscar Wilde
Hold Your Applause!
It?s amazing what you can accomplish if you don?t care who gets the credit. Harry S Truman
Think it Over
Every decision is a deliberate act. It?s the result of a well rehearsed pattern. Using this pattern, we often gather data, analyze it and draw conclusions without much conscious effort. We do it because it works. And it works because our life experience has refined the technique that brings us the best results -- most of the time.
Just The Facts
Attitudes are more important than facts.
One Crazy Cookie
In order to survive, you have to be happier than if you were in your right mind.
A Journey of a Thousand Miles
You can?t build a reputation on what you are "going" to do.
Million Dollar Support System For You and For Your Business
Whether you are a consultant, coach, business owner, doctor, professional, corporate elite or student, whatever your profession is, moving towards your dream requires taking courageous steps. Making long-lasting changes requires us to create a network of support. Surrounding yourself with a community of nice-giving-good people, committed to their own growth, will give you tremendous emotional strength to move forward.
Whadda Jerk!
If one does not understand a person, one tends to regard him as a fool.
A Man and His Razor
It is vain to do with more what can be done with less.
Burger on a Bun Decision Making
When approaching any decision, it?s important for individuals to maintain the healthy state of openness called for by WYSINWYG (what you see is never what you get). Remember that there is always more going on than simply meets the eye. Calling on all the skills, strengths and resources that are accessible, though not immediately apparent will produce vastly better results. Secondly, individuals should strive for balance in both their data gathering and their decision-making. Many factors can influence a final decision, not the least of which is emotion. Strong emotion easily clouds the process and can result in extreme solutions. Sometimes extreme measures will be called for, but generally they are not. Decisions that weigh both objective and subjective data and strike an effective balance are likely to succeed. Finally: keep it simple. Begin with what you know. Reduce the complex to the direct. Set clear goals and implement straightforward plans. Whether making decisions as an individual or as a team, the three principles provide the foundation for creating effective solutions.
The DNA of Motivation
It really is about motivation. After all, what impels someone to climb a mountain, or go to college, or save for a car, or learn a new language or anything of a thousand things? What is it that moves someone to action from a position of comfortable stasis? The answer is motivation. Motivation is the process of stimulating you to action. It takes a need, desire or some other impulse and incites a response. Motivation is the high-octane fuel of success and, as such, it?s vital that individuals and teams capitalize on its power. Often motivation seems to occur spontaneously -- the result of apparently random events. But random motivation isn?t the stuff of greatness - to say the least of profitability, innovation and success. It?s imperative that team makers and leaders cultivate and nurture motivation throughout the life of a project. Fortunately, motivation is relatively easy to create. In fact, it can be reduced to a formula: M = (D+ A)U. That is, motivation equals dissonance plus accountability, multiplied by urgency. This is the DNA of motivation. It?s the essence of what will fire individual imagination and resiliently drive action. Contained within this simple formula are the seeds of phenomenal success.
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Saying One Thing, Doing Another...
This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience. However, the reality was somewhat different to the title. I sat listening to speaker after speaker - all coming along with the same message "how can we stuff more products into our clients and achieve our targets".
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1. What is an Issue?
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Define the Problem First.
It seems obvious, but how many times have we gone to a problem-solving meeting and the discussion started with either whose fault was it or an assertion about the proper solution?
Training and ROI (Return On Investment)
Statistics consistently reinforce that the biggest challenge in today's contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500 per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure?
Innovation, Idea Selection, Valuation
There is no sure fire route to commercial success, but one can maximize the chances of selecting those ideas that are most likely to succeed. Organizations short of R & D resources must implement such processes. The Economist (2003) states that 3000 bright ideas result in 100 worthwhile projects, which are winnowed down to four development programmes. And four such development programmes are required to stand any chance of getting one winner.
Three Ways to Transmit Loud and Clear
The heart of a fool is in his mouth, but the mouth of a wise man is in his heart. --Benjamin Franklin
Growing Profits is Easy!
Everyone involved in running a business from the smallest start-up to a major corporate dreams about how to achieve sustained profitable growth.
I'm a great believer that business is simple - it's only us human beings that make it complex. If you simplify business, and that is best done in my experience by "getting up in the helicopter" and looking at the big picture, it is remarkable how much you can see!
Delegation - The Basic Steps To Reducing Your Workload And Creating A Successful Team
If you have a task greater than you can handle on your own, then you need to delegate. Not a choice many of us choose to make, but one we can all learn. This article will take you through why delegation is so important and give you simple steps to take so that you communicate the vision, motivate your members and build them as individuals and as a successful team.
What Every HR Manager Should Know About Hiring Productive Employees
The characteristics of job applicants have a strong influence on whether or not they get hired. Their characteristics also indicate the level of their productivity. If you are about to hire employees, consider the characteristics listed below in checklist form. The candidates who possess them are probably the ones who will be readily accepted by your staff. This acceptance plays an important role in the team-building process and the productivity of the staff.
CRM ...The Emperors New Clothes
The story of the emperor's new clothes is a fairy tale about men who fooled the emperor into believing that they had made him a beautiful suit of clothes. In fact they had not made anything. The emperor went out in public wearing nothing but his underwear because he didn't want to appear stupid since they had told him only the wisest people could see the fine fabrics.When the emperor went out in public a little child yelled..."The emperor isn't wearing any clothes!" Today I am that child.
Five Essential Hiring Practices
Recruiting and hiring are often done in haste, leaving the company to repent in the long run. Today, there's a reason to be concerned about negligent hiring. Negligent hiring means you and your company can be sued if one of your hires injures other employees, especially if you could have foreseen a problem but did not do a thorough check of the new employee before hiring.
Successful Business Decision Making
Some people make decisions without any difficulty, while others struggle. Are you having trouble making a decision? Do you feel overwhelmed by all the choices you have, and aren't sure how to pick just one? No matter how big or small those decisions might be, I can teach you how to strategically:
Difficult Staff - It Pays To Get To Know Them Better
It's very easy for a business owner or manager to fall into
the trap of condemning one of their team as a no-hoper or a
problem child.
Measure for Measure
Can you imagine playing hockey without a goal? Basketball without hoops and nets? Football without a goal line? Golfing without holes or greens?
Cultural Differences: Making it Work Virtually
Working virtually adds a whole new dimension to the phrase "cultural differences". It immediately becomes apparent how different people around the world work, live and network.
Looking through the Glass Ceiling - Women in Management
Women have made tremendous contributions to society at every level; consider Joan of Arc, Golda Meier, Indira Gandi, Condalezza Rice.
Do Customers Like the Feel of Your Organization?
In two recent articles "Some Evidence of How We Are Spiritually Connected" and "Healing Dysfunctional Families" I reported on how individuals who live or work within a system or group are inherently connected at a level that goes beyond words. This realm of connection, which is largely spiritual or unconscious, may or may not be familiar to the more business minded person so I will take some time to explain the nature of this connection and then the wide reaching implications this idea has on the optimal functioning of organizations.
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