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Business Management Information
Managing People - No More Mr Tough Guy
I believe the media and our culture sends the wrong messages
about how to manage people and this makes it difficult for
Business Owners and Managers.
Motivation - It Starts with Acknowledgement
Acknowledgement is about recognition or attention from
another person. It can be physical such as - a pat on the
back, a touch or a handshake. It can also be psychological
such as - a word of praise, a compliment, even a "hello!" It
can even just be time spent with the person.
Difficult Staff - It Pays To Get To Know Them Better
It's very easy for a business owner or manager to fall into
the trap of condemning one of their team as a no-hoper or a
problem child.
Strategic Clarity for Communication Management
Over the past few weeks I?ve been developing plans for a communication project, a media relations campaign.
Organisational Culture for Continuous Improvement
I have been working with leading Business Improvement guru, Tim Franklin, preparing the PR for his latest book which offers an introduction to Continuous Improvement (CI) at beginner level, encompassing Lean, TQM, Six Sigma and the other related methodologies of CI.
Listening Strategically
Usually, we?re most interested in communicating outwardly; getting our messages out to others. But finding ways to hear what?s going on around us can be just as important.
Treat Employees Fairly, Car Wash Entrepreneur sets Industry Standards
I believe that whether corporations expense their stock options is besides the point, especially when the stock is worthless. We have studied over the years the rift between employees and employers and we have discovered many great brand names are eventually destroyed from internal strife and friction within the company itself. Many great corporate leaders and thinkers of our era have discussed this at length. Tom Peters, consultant and author has discussed this in speeches and in many of his books. The book "Built to Last" discusses what makes and breaks great companies, from their mission statement to their employees and sense of team spirit. The late great Vince Lombardi had many comments on the subject of Team Work. Winston Churchill and General Patton, even Von Clauswitz, which both leaders had read frequently in understanding the will to win and rules of engagement, discussed the frontline and the dedication needed.
Key Control ? Who Has the Keys to Your Kingdom?
Key control, or more accurately the lack of key control is one of the biggest risks that businesses face.
How to Say No
Rejection hurts. No one likes to give it or to receive it. We all wish we could live in a world where everyone said "yes." And yet sometimes you have to say "no."
Conflict at 36,000 ft
This was supposed to be one of those sleepy flights that leaves late, crosses two
time zones, and arrives at 11:00 p.m. But it wasn't.
Check Your Communication Skills
Use this check list to assess your communication skills.
The Power of Positive Communication
Communication is the key to your success at work, at play, and at home. Here are six tips that will make a difference in your life:
6 Steps to Effective Communication
Effective leaders are known for being excellent communicators. Here's what to do.
The Crisis of Modernity
Since the beginning of the industrial era our world has been facing what some historians call an ongoing "crisis of modernity". As fast as we adjust to new circumstances, the circumstances change again, and, the rate of change seems to be multiplying exponentially. Of all the demands imposed by twenty first century leadership, perhaps the toughest is the ability to not only manage change but to instigate it, control it and to be it's master. Dealing with the ever increasing rate of change may be the leader's most potentially overwhelming task. Today's Change Agent is an agressive forward thinker.
Make It Easy to Reply - Voice Mail That Works
If you are like most business people, voice mail has both simplified and complicated
your life. On the good side, it helps you exchange information. On the other side,
leaving messages can seem like putting notes in bottles that drift off to sea. Here's
how to make sure that your messages get results.
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The Crisis of Modernity
Since the beginning of the industrial era our world has been facing what some historians call an ongoing "crisis of modernity". As fast as we adjust to new circumstances, the circumstances change again, and, the rate of change seems to be multiplying exponentially. Of all the demands imposed by twenty first century leadership, perhaps the toughest is the ability to not only manage change but to instigate it, control it and to be it's master. Dealing with the ever increasing rate of change may be the leader's most potentially overwhelming task. Today's Change Agent is an agressive forward thinker.
Budgets that Damage - The Downsides of Making the Numbers
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A Management Strategy
I witnessed some interesting behaviour from one of our premier management schools this summer. A behaviour that I have since discovered is not uncommon.
Intercultural Management
The role of a manager is evolving in response to the needs of companies operating on the international stage. The complexities of globalisation brought to the area of management are great and require the 21st century manager to adapt in order to offer modern solutions to modern problems. One area in particular of growing importance is intercultural management skills.
Communicating with Offsite Workers
How do you, or would you, communicate with employees who work offsite?
Dont Get Caught With Your PR Down
Why risk the embarassment when with a little basic PR
training, you as a business, non-profit or association
manager can always be ready for battle?
Training Adults, Not Teaching Children
Adults are vulnerable to personal and professional embarrassment from poor performance in the training program. Poor performance in the classroom may become the basis for personnel decisions by supervisors or the source of ridicule by peers. Economic benefits or promotion may be associated with the training program, creating a feeling of pressure to succeed. The way you handle these fears will largely determine the effectiveness and usefulness of your training program. To fail to recognize that adults have legitimate fears, or to treat them as children, is to guarantee failure.
The Power of ?Ask?
For Call Center managers, it is not a pipe dream to improve employee moral while increasing productivity. It may even come easy to some to find fresh, new ways to reduce performance problems. Sound like an advertisement for something unattainable? Perhaps try to engage, involve, and connect employees to their work by the power of ASK.
Conference Calling Can Save Your Sales OrganizationTime and Money!
Conference calling can save you money. There is no doubt that in
the sales business, every second counts. Whether it be training,
sales meetings, or other needs, pulling your employees away from
the sales opportunities even for these important tasks, cuts down
on the time they can be making you money. If you take the first
step and try using conference calling, you may just find yourself
saving money and making money. Let's point out some of the
features and benefits of using conference calling here:
Look Good on Voice Mail
Your use of voice mail tells others a lot about you. Here's how to make a good
impression.
How to Make the Best of it - Take Your Weather with You
I once worked in a place where there were three lines of words, placed just before employees went from backshop to front of shop. These said:-Smile!Remember - you represent your CompanyDelight your customers.
I realised I had choices right here.
Todays Employees and Their New Needs: What You Need to Know
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Small Business Outsourcing: An Introduction
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Executive Humor at Meetings
I don't encourage managers to wear funny hats, appear in self-deprecating skits, or otherwise emulate Saturday Night Live in an attempt to manufacture an image as, "Look, folks! I'm just one a' the guys!" If clients insist, I do what I can to help. I want the money. But it's not usually such a hot idea.
Top Ten Tips for Outstanding Customer Service
Remember the 80:20 rule? You may not get everything perfectly right, but getting
most right will be much, much better than the majority of your competition. These
Top Ten Tips for Customer Service will get you well on the way.
Phone Sex is Bad for Business
On August 3rd/2005, Reuters reported that a German man had colluded with a phone sex operator to defraud his employer's company out of approximately 16,000 Euro or almost 20,000 US dollars, by making 160 phone calls over a year and a half from work. He apparently split the profits 50/50 with the phone sex operator. The courts convicted the man and gave him a suspended sentence of eight months.
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